SHIPPING & RETURNS

Shipping Policy

Domestic:

All orders sent via Sendle.

Orders can take between 2-5 days to be shipped. Please email hi.oldersister@gmail.com if it is urgent and the sender will endeavour to send within 24 hours.

Email will be registered through Sendle and you will receive tracking. Listing your mobile details while checking out means that you can receive text updates.

P.O. Boxes and Express Post will be sent via Australia Post.

International:

International shipping is not an option upon check out. If you are wanting international shipping, email hi.oldersister@gmail.com to enquire about a quote.

Return & Exchange Policy

Pre-Loved Clothing: 

All listings for pre-loved clothing aim to list any faults or wear to the item.

Items are not available for refund unless damaged in transit. 

We cannot provide exchanges as these pieces are one-off.

Ceramics: 

No returns or exchanges are available for ceramics as they are hand-built and are often one-off. This does not include damage during transit. We endeavor to ensure all fragile pieces are packed appropriately for transit. On the off chance this happens, please contact hi.oldersister@gmail.com to reconcile. 

If items arrive faulty or broken, a refund will be issued with photo evidence provided.

The refund amount will not include the shipping cost.